Citizen Charter | Enlite Cafe

The citizen’s charter is a document that outlines a government department’s or organization’s commitment to providing services to residents.
It acts as a platform for transparency and accountability, defining the service delivery standards, the time range for which services can be expected, and the grievance redressal processes available to citizens.
The goal is to improve the quality of government services and make government agencies more responsible to the public.

Quality: The Citizens’ Charter aims to improve the quality of services provided by departments and requested by the general public.
Choice: The government should provide individuals with a variety of options so that they can access services based on their priorities and preferences.
Standards: The Citizens’ Charter outlines the requirements for various services, making people aware of the services that the government will provide.
Value: For the taxpayers’ money.
Transparency: The Citizen Charter covers procedure and grievance redressal mechanisms in detail.
Accountability: Individuals and organizations are both held accountable.

Set of Standards for Service Delivery: The Charter should establish explicit service quality standards so that people understand what to expect from service providers. These requirements must be suitable, dependable, observable, exact, and time-bound.
Openness and Information About Service Delivery: Users get access to accurate and concise information at the proper time and place. The Charters should provide thorough and detailed information about the resources accessible.
Fairness and Supportiveness in Service Delivery: The Charter will help to foster a culture of friendly and attentive public service.
Choice and Communication with Users: The Charter should provide customers with a choice of services whenever practicable. To define service expectations and maintain consistency of service delivery, users of the service should be consulted on a regular and systematic basis.